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STANDARD TERMS AND CONDITIONS OF SALE

Prebuy Orders

  • All prebuy orders must ship by 04/15/2025.
  • Orders shipping after 04/15/2025 will be billed at in-season prices.

Payment Terms

  • To purchase wholesale products, you must provide your Garden Center, Pet Store, or Landscaper business license issued by your city, county, or state, along with your state sales tax certificate.
  • Accepted payment methods include cash, check (C.O.D.), Visa, and MasterCard. Any alternative terms require pre-approval and a personal guarantee.
  • Outstanding balances over 30 days are subject to a 1.5% monthly service charge.

Delivery Terms

  • Live Goods Delivery: Deliveries made by Your Pond Farm trucks guarantee live arrival only. Issues must be reported to the driver immediately upon delivery.
  • Ownership: All merchandise remains the property of Your Pond Farm until the invoice is paid in full.

Discounts

  • Discounts are available for accounts in good standing and are based on volume and performance.
  • Early order discounts must be paid in full within terms, or the discount is forfeited.

Order Requirements

  • Minimum order amount: $250. Orders under $250 (but at least $150) will incur a $10 service fee.
  • Small hard goods orders can be shipped via UPS, FedEx, or USPS.

Shipping & Fuel Surcharge

  • A fuel surcharge applies to all delivered orders.
  • Fish are delivered via Your Pond Farm trucks or shipped via UPS Next Day Air (shipping charges apply).
  • Optional insurance for UPS shipments costs 10% of the purchase price. If insurance is declined, the consignee assumes full responsibility for live freight.

Returns

  • General Returns:
    • Returns require a Return Goods Authorization (RGA) number.
    • A 15% restocking fee applies to all returns, no exceptions.
    • Products must be in original packaging, unused, and returned prepaid. Items with price tags, mailing labels, or damaged packaging will incur a 25% charge.
    • Credits are issued for future purchases only. Perishable, dated, or special orders are non-returnable.
  • Warranty Returns:
    • Warranty claims require an RGA number and must include the original receipt and explanation of the issue.
    • Returns are prepaid or returned via Your Pond Farm trucks on your next delivery. Items under warranty will be tested and repaired, replaced, or credited based on the manufacturer’s policy.

Claims

  • Shortages: Claims for shortages must be noted on the shipping ticket at delivery or reported within 24 hours.
  • Damaged Goods: For truck freight, box count shortages or damage claims must be handled with the carrier.
  • Live Goods Freight: Claims for fish shipments (damaged boxes or late arrival) are the responsibility of the shipping company. Ensure to inspect boxes upon arrival and file claims with the shipper as needed. Insurance is available for UPS Next Day Air shipments only.

Miscellaneous

  • Prices are subject to change without notice. Your Pond Farm is not responsible for typographical errors or misprints.
  • No extended payment terms ("dating") are offered for fish and plant orders.