Return & Refund Policy

This Return & Refund Policy applies to all online purchases made through the Your Pond Farm website. By placing an order, customers agree to the terms below.

Return Eligibility

Return requests must be submitted within 30 days of delivery. Items must be new, unused, uninstalled, and returned in original manufacturer packaging with all accessories, manuals, and documentation.

Return Authorization (RMA)

A Return Merchandise Authorization (RMA) is required before any return is accepted. Customers must contact Your Pond Farm to request an RMA prior to shipping. The RMA number must be clearly marked on the outside of the return package.

Condition of Returned Items

Returned merchandise must be in resalable condition. Items showing signs of use, installation, damage, or missing components may be refused or subject to a restocking fee.

Restocking Fees

All non-defective returns are subject to a 15% restocking fee. Original shipping and handling charges are non-refundable.

Defective or Damaged Items

If an item arrives damaged or defective, customers must sign for the shipment as damaged and notify Your Pond Farm within 24 hours of delivery.

Non-Returnable Items

Special-order or custom items, consumables, opened products, live goods, and items that have been cut, modified, installed, or used are not eligible for return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using insured, trackable shipping.

Refund Processing

Approved refunds are processed within 7–30 business days after inspection and issued to the original form of payment.

Customer Support

Email: sales@yourpondfarm.com

Phone: (877) 412-3276

Hours: Monday–Friday, 8:30 AM – 5:00 PM

Your Pond Farm reserves the right to modify this policy at any time without prior notice.